City billing error for commercial sewer service threatens $116,000 revenue loss; council votes to bill retroactively
A recently-discovered error in the city of Canadian’s billing process resulted in a failure to bill most commercial accounts for sewer service over the last eight months, and a loss of $116,000 in revenue.
City Manager Joe Jarosek said the oversight was the result of a coding error, coinciding with the conversion to new water and sewer rates in December 2019. The new rates were approved by the…